Please ask for a telephone consult if it is appropriate for your situation
Telephone consults have been made available to all patient’s wishing to see the doctor, rather than a face-to-face consult. If you decide to come for a face to face consult, you may be asked to remain in your car or to wait outside even if you are not symptomatic with respiratory symptoms or fever.
Of the 4,093 confirmed cases in Australia, 16 have died from COVID-19. More than 214,000 tests have been conducted across Australia.
| Location | Confirmed cases* |
|---|---|
| Australian Capital Territory | 77 |
| New South Wales | 1,918 |
| Northern Territory | 14 |
| Queensland | 656 |
| South Australia | 287 |
| Tasmania | 61 |
| Victoria | 769 |
| Western Australia | 311 |
| Total** | 4,093 |
|
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Stay up to date through checking the Australian Government COVID-19 health alert, https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert which is updated every day.
Everyone must do the following things to slow the spread of COVID-19 and protect those who are most at risk.
See important advice on:
If you have travelled recently, see our advice for travellers.
For more information, contact the Coronavirus Health Information line on 1800 020 080 or go to www.sahealth.sa.gov.au/COVID19.
We will take measures to ensure we are not part of the spread and that you are all safe when attending the clinic.
Support immune function.
Our practitioners will wash hands throughout the day, use masks, gloves and other personal protective equipment with all patients.
Hand Sanitiser will be available throughout the clinic and all bathrooms will have disinfectant hand wash/soap. Please wash your hands or use the hand sanitiser when you arrive in the clinic.
Health organisation signs will be put up in Staff areas with tips to be aware of as a practitioner and also in common areas for patients.
All door handles, EFTPOS terminals, phones, reception desk and common areas will be disinfected continuously throughout the day.
We will throw away the magazines and other multi use items in the reception space. Kids toys will be hidden for this time.
We are committed to ensuring that the clinic is a clean and safe place to come.
When attending the practice, we ask that you:
*Please help us help our local community by keeping us informed of any symptoms you might be experiencing, letting the receptionist know over the phone when making your appointment.
All patients will be offered a telephone appointment.
If you have to come in to the clinic please ensure that you sanitise your hands as soon as you enter the building using the hand sanitiser provided.
Please consider the option of waiting in your car or on the seats provided outside, rather than in the waiting room. If you choose to wait in the carpark or outside, on arrival you should:
*Observe and take note that if there are more than 2 people already in the waiting room that you check in and then wait on the chairs provided outside until you are called or a person leaves the waiting room, which will then create space for you.
*If you need to cough or sneeze that you follow cough etiquette as displayed below.
*Please continue to be polite and respectful to all staff and other patients. There will be zero tolerance for aggressive or intimidating behaviour and people displaying inappropriate behaviour will be asked to leave. We are all in this together and it is vitally important that we take care of each other during these stressful times and beyond.
*Stand behind the white line when approaching the receptionists and be mindful that receptionists have been instructed to follow a “no touch policy”. This means that they may ask you to tap your card on the EFTPOS machine and if you need to enter a pin number, you will be asked to wipe down the pin pad yourself with the alcohol wipes provided.
* Please note that cash will not be accepted any more as it poses an unnecessary risk for infection transfer. There is also the option to pay by phone and have your receipt emailed to you or printed off and picked up at a later date.
*Practice social distancing – ensuring that you are 1.5 metres (or more if possible) away from the next person.
Public gatherings significantly increase the risk of COVID-19 spreading. On 29 March the National Cabinet agreed to further limit most indoor and outdoor non-essential gathering to 2 people. Rules on essential gatherings are also in place. Find out what limits apply.
These limits help to prevent the spread of COVID-19. They are especially important for at risk people, such as older people and those with chronic conditions.
Individual states and territories may choose how to reinforce the requirements.
Whenever you are out of the home, always practice good physical distancing and hand hygiene.
This is especially important for people of the over age of 70, those over 60 years who have existing health concerns and Aboriginal and Torres Strait Islander people over the aged of 50 who have existing health concerns. These groups should limit the contact with others as much as possible when away from home.
Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people.
Social distancing is important because COVID-19 is most likely to spread from person-to-person through:
So, the more space between you and others, the harder it is for the virus to spread.
If you are sick, stay away from others – that is the most important thing you can do.
You should also practise good hand and sneeze/cough hygiene:
As well as these, you can start a range of social distancing and low cost hygiene actions now.
These simple, common sense actions help reduce risk to you and to others. They will help to slow the spread of disease in the community – and you can use them every day – in your home, workplace, school and while out in public.
To reduce the spread of germs1:
Households where people are ill* (in addition to the measures above)
Go to www.health.gov.au for more information.
Call the National Coronavirus Help Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.
The phone number of your state or territory public health agency is available at www.health.gov.au/state-territory-contacts
If you have concerns about your health, speak to your doctor.
This information sheet should be read in conjunction with the ‘What you need to know’, ‘Isolation guidance’ and ‘Advice for public gatherings’ information sheets can be found at www.health.gov.au/covid19-resources.
SOURCE: Australian Government Health Department 2020 https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-on-social-distancing
Covid 19 Information & Translations available in many languages:
Please note not all resources have been updated to reflect new changes.